We offer free Australia-wide shipping on all orders over AUD$75. We use Australia post or an alternative reputable courier. Shipping times are standard shipping times of the chosen courier service provider.
DOMESTIC AND EXPRESS SHIPPING
For all orders under AUD$75, our standard domestic shipping fee is AUD$9.95.
If you wish to receive your order faster, you can select Express shipping at checkout. Our express shipping fee is AUD$16.95 on all orders.
INTERNATIONAL SHIPPING
Our shipping fee for all international orders is AUD$25.95. We use DHL or an alternative reputable courier for international orders.
HANDLING TIMES
For orders placed before 12pm AEST on a business day, we have same day handling time policy. Allow 1-2 business days handling time for gift boxes. Please allow an additional 1-2 business days handling time for public holidays and promotional events.
HOW DOES DELIVERY WORK?
Once you have placed your order, we will review and confirm validity of shipping address for any omissions. For orders placed before 12pm AEST on a business day, we aim at shipping your order to you on the same day. If an order is placed after the cutoff time, it will be shipped on the next day. Please allow an additional 1-2 business days handling time for public holidays and promotional events.
After your order has been shipped, you will receive a confirmation email with a tracking number which you can use to monitor the status of your delivery.
All our products ship from our office in Sydney Northern Beaches, Australia.
WHAT IF I DON'T RECEIVE MY ITEM?
We use Australia post or another reputable courier. A tracking number will be provided for each order, excluding where free local delivery has been selected. In case your parcel has been lost or stolen, we are happy to help you lodge a case with the courier. Please contact us on contact@teenycherubs.com.au
QUESTIONS?
Please contact us on contact@teenycherubs.com.au or using this form and we can assist with questions related to your order.